Effective Date: July 8, 2025
Last Updated: July 8, 2025

Welcome to The Blue Bale Aquarium Store. Please read the following Terms and Conditions carefully before using our website or placing an order. By accessing or using our services, you agree to be bound by these terms.

1. General

• These Terms govern your use of our website, products, and services.
• We reserve the right to update or modify these terms at any time without prior notice.

2. Products and Orders

• All product images are for illustrative purposes only. Actual products may vary slightly.
• Prices and availability are subject to change without notice.
• We reserve the right to cancel or refuse any order at our discretion.

3. Shipping & Delivery

• We currently ship only within India.
• Shipping charges vary based on item size, weight, and location.
• Delivery timelines are estimates and may be affected by courier delays or unforeseen conditions.
• Heavy items like tanks and stands may incur additional delivery charges.
• Live fish delivery is limited to selected zones for safety and animal welfare.

4. Returns & Refunds

• Products damaged in transit must be reported within 24 hours of delivery.
• Live fish and perishable items are non-returnable and non-refundable.
• Refunds, if applicable, will be processed within 7–10 business days after review.

5. User Accounts

• You are responsible for maintaining the confidentiality of your login details.
• Misuse or unauthorized use of the website may result in suspension or legal action.

6. Payment

• We accept online payments via secure gateways (UPI, Credit/Debit Cards, Net Banking).
• All transactions are processed in INR.

7. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Privacy Policy

• Your personal information is handled in accordance with our Privacy Policy.

9. Governing Law

• These Terms are governed by the laws of India.
• Any disputes shall be subject to the jurisdiction of courts in Chennai, Tamil Nadu.

10. Contact Us

For questions or support, please contact us at:
📧 thebluebale@gmail.com
📍 Sholinganallur, Chennai, Tamil Nadu
🌐 www.bluebales.com